TERMS & CONDITIONS -- IMPORTANT!!
CANCELLATION: All trip sales are final. If you cancel, no refund will be given. You may reschedule, however, provided that you reschedule 2 weeks or more prior to your original departure date; rescheduling less than 2 weeks prior to departure date is not permitted.
Rescheduling must be within the current Farallones or Gray Whale season. If you or a member of your group cannot participate due to illness or other emergency, you may give or sell your space/s to another party. We cannot issue refunds and there are no exceptions to this policy.
Online registration processing fees are non-refundable. Trips may be cancelled by Oceanic Society Expeditions due to undersubscription, hazardous weather conditions, or acts of Nature. If the Oceanic Society cancels a trip, YOU MUST REQUEST A REFUND OR RESCHEDULE WITHIN 30 DAYS of your original departure date, by calling (415) 474-3385, Mon.-Fri., 9 am-5pm PST. Gift certificates are non-refundable but may be transferred. Due to the special nature of whale watching trips and the potential of cancellations due to weather, the following policy applies: No administrative charge for rescheduling; refunds will be assessed a processing fee of $2 per ticket. In no event, however, shall our liability exceed the obligation to refund the amount you paid to us. THERE ARE NO AUTOMATIC REFUNDS. No refunds will be issued unless Oceanic Society cancels a trip. Please allow 4-6 weeks for refund; online registration service/processing fees are non-refundable.
Rescheduling less than 2 weeks before trip date is not permitted. Naturally, whale sightings cannot be guaranteed. We reserve the right to increase trip fees if there are exceptional cost increases for fuel. BOATS LEAVE PROMPTLY; NO-SHOWS AND LATECOMERS WHO MISS THE BOAT FORFEIT THE ENTIRE FEE. In the unlikely event of an expedition being cancelled after departing the dock (turnaround trip), Oceanic Society Expeditions has the following policy: 1) Return to the dock within the first 4 hours: $45 per person fuel charge will be assessed on all refunds or reschedules; 2) Return to the dock over 4 hours, trip will be considered completed; no refunds or rescheduling will be permitted.
Acteva's Purchase/refund policy: Refunds and cancellations are provided only at the discretion of the organization hosting or sponsoring this event. Acteva, Inc. issues credits only when directed to do so by the sponsoring organization. Contact the sponsoring organization for further details.
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